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Shipping Policy Our Commitment to
Quality We promise to process and ship your order by the next business day. If there are any delays in shipment we will contact you immediately. We promise to package all shipments with care and diligence to protect your items during delivery. However, because the shipping process is not without errors, shipments can be damaged. In the event that your items are damaged, please notify us customercare@md2b.net with your issue and order number at and we will promptly re-ship your order at no additional cost to you. If your items are lost during delivery, contact us with your issue and order number at customercare@md2b.net. Once the shipment period as defined in Shipping Options has elapsed and the issue still remains unresolved, we will re-ship your items at no cost to you. All packages are shipped via the United States Post Office (USPS). We provide two shipping options for standard (Media Mail) and expedited (Priority Mail) delivery service: Standard Shipping – We use Media Mail because this is a cost effective way to mail books, CD’s, tapes, and other types of media. Media Mail delivery takes on average 2 – 9 days and up to 14 days. Costs for shipments under 1 pound is $1.59. Refer to the USPS published Media Mail rates for shipping costs for larger packages. Expedited Shipping – We use Priority Mail because it is the USPS's more affordable expedited delivery option. Average delivery time for Priority Mail is 1 – 3 and up to 6 days. Cost for shipments under 1 pound is $4.05. Refer to the USPS published Priority Mail rates for shipping costs for larger packages. If you require faster delivery than those listed above, contact us at sales@md2b.net. We add a nominal charge of $1.00 to all shipments for processing and packaging costs. |
